Reference

Privacy Control For Your medanwin Account

Your medanwin account privacy starts with clear controls for profile data, wallet records, device sessions, and cookie choices before you open the lobby.

Account data scopeCookie choicesDANA record careDevice session checks
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medanwin Privacy Control For Your medanwin Account
CONTACT PATHS

Reach Us About Privacy Requests

Privacy questions should not sit in a general queue for long. We route account-data requests through live chat, WhatsApp, and email so you can ask about profile edits, cookie settings, payment records, or device sessions without sharing more than needed. Our privacy support hours are 09:00-01:00 WIB, and sensitive requests may require an account check before we discuss any record.

Team online

Live chat privacy queue

Open the chat bubble after login and choose Privacy Request. We ask for your account name, registered phone, and a brief request, then we keep the thread attached to your account case.

WhatsApp account check

Message our WhatsApp support during 09:00-01:00 WIB for privacy questions involving login devices or payment references. We may ask you to confirm the last DANA, OVO, GoPay, or QRIS method used.

Email privacy desk

Send longer requests to [email protected] when you need a written response about access, correction, deletion, or retention. Include your account ID only; never send full wallet credentials or payment PINs.

DATA HANDLING

How We Handle Your Policy Rights

Your privacy choices work better when the account tools are easy to find. We keep key privacy controls inside familiar paths such as Profile, Wallet, Security, and Cookies, so you do not…

Account details

Profile data such as your name, phone number, and login email helps us identify your account and handle privacy requests. You can ask us to correct outdated details after we confirm the account belongs to you.

Payment references

Wallet records keep masked references for DANA, OVO, GoPay, and QRIS activity, including transaction time and status. We use these records for matching, dispute checks, and required retention, not for selling your data.

Cookie settings

Cookie choices help the site remember language, session state, and basic traffic patterns. You can clear browser cookies any time, and we keep essential cookies limited to login, security, and account continuity.

Device sessions

Go to Account > Security > Active Sessions to see recent device access. If a phone or browser looks unfamiliar, sign it out and contact us so we can check related login records.

Game activity

Activity from Wild West Gold, Aviator, Fishing God, Bingo, and live tables may create session logs linked to your account. These logs help settle account questions and support accurate privacy responses.

Retention requests

Use Profile > Privacy Requests to ask what data we keep and why. We explain retention by category, including account records, payment references, security logs, and support conversations tied to your account.

Your Privacy Policy Questions Answered

We wrote these answers for common privacy searches from Indonesia account holders who want plain steps, not legal fog. Each answer focuses on what data we collect, why it is used, how long it may stay, and which support path to choose. If your request involves payment records, have your account ID and the related DANA, OVO, GoPay, or QRIS reference ready.

We collect account details you submit, login records, device signals, wallet references, support messages, and activity needed to run your account. We collect only what we need for access, security, payment matching, and service records.

Use Profile > Privacy Requests after login or email [email protected] from your registered address. We verify the account first, then prepare eligible account, wallet, security, and support records in a readable format.

Yes, you can request a correction through live chat, WhatsApp, or the privacy request form. We may ask for account confirmation before updating details, especially when the change affects login, wallet checks, or recovery steps.

Yes. We explain how masked payment references, transaction status, and timing records are handled for those rails. We keep these records for matching, support, dispute checks, and duties that may apply under local law.

Cookies help keep you logged in, remember site choices, and detect basic traffic patterns. You can clear cookies in your browser settings, but removing essential cookies may sign you out or reset saved preferences.

You can ask us to delete eligible data through Profile > Privacy Requests or [email protected]. Some records may need to remain for payment matching, security checks, dispute handling, or legal duties where service is permitted.

Contact live chat or WhatsApp during 09:00-01:00 WIB, or email [email protected] for a written case. Include your account ID, the date, and what data you believe was affected.

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